TikHype

Refund Policy

At TikHype, we strive to provide high-quality services to help you grow your TikTok presence. This refund policy outlines the terms and conditions regarding refunds and refills for our services.

1. Free Refill Guarantee

We guarantee to refill any lost engagement for 30 days after your purchase at no additional cost.

We understand that social media platforms regularly update their algorithms and perform routine cleanups that may affect engagement metrics. If you experience a drop in the followers, likes, views, comments, or shares that you purchased from us, we will refill them for free within the guarantee period.

2. Refund Eligibility

We offer refunds in the following situations:

  • Non-Delivery: If your order is not delivered within 7 days from the date of purchase, you are eligible for a full refund.
  • Partial Delivery: If less than 70% of your ordered quantity is delivered within 7 days, you may request a partial refund proportional to the undelivered amount.
  • Service Unavailability: If we are unable to provide the service due to technical or other limitations on our end.

3. Refund Exclusions

Refunds will not be issued in the following cases:

  • If you provided incorrect information (such as the wrong TikTok username or video URL)
  • If your TikTok account is private, banned, or suspended during order processing
  • If the content (videos, posts) is removed, deleted, or made private by you or TikTok
  • For normal fluctuations in follower or engagement counts that occur naturally on social media platforms
  • If you attempt to manipulate or augment our services with other third-party services simultaneously
  • If the order has been partially or fully delivered and lost later due to TikTok algorithm changes or purges (in such cases, our refill policy applies instead)
  • After requesting a refill for the same order

4. Refund and Refill Request Process

To request a refund or refill:

  1. Contact our support team at [email protected]
  2. Include your order number, TikTok username, and details about your request
  3. Provide screenshots or evidence of non-delivery or engagement drop when applicable
  4. Our team will review your request within 48 hours

5. Processing Timeframes

  • Refill Requests: Once approved, refills will be processed within 24-72 hours.
  • Refund Requests: Once approved, refunds will be processed within 5-10 business days, depending on your payment method.

6. Legal Disclaimers

Limitation of Liability: TikHype shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from your use of our services, including but not limited to damages for loss of profits, goodwill, usage, data, or other intangible losses.

Compliance with Platform Terms: Users are responsible for ensuring their use of our services complies with TikTok's Terms of Service. TikHype assumes no responsibility for any account restrictions, suspensions, or bans resulting from the use of our services.

Force Majeure: TikHype is not liable for failure to perform obligations if such failure is as a result of Acts of God, changes to laws or regulations, catastrophic events, pandemics, or other circumstances beyond our reasonable control.

Policy Changes: TikHype reserves the right to modify or update this refund policy at any time without prior notice. The current version will always be available on our website.

7. Contact Us

If you have any questions about our refund policy, please contact our support team at [email protected].

Last Updated: May 12, 2025